Discover Card has a system... mind you, it's not a GOOD System.
Mom's Discover Card had been enrolled in a sort of insurance with them :'primary cardholder dies- last balance due is wiped out'. I informed them of her passing and was told to report it to another section to handle that.
The only catch was-- once I reported she was dead, they canceled her account. Once the account was canceled I couldn't get through their auto-phone system to the 'insurance' section because it insisted on an account number. If I didn't give it, nothing would happen. If I did give it, it hung up on me because 'that account is canceled'. If I gave my *own* Discover card number I got through to someone who couldn't help me because I had to go to the other section, which they knew nothing about.
I had to dig up a Sekrit Fone Numba hidden in fine print in the yearly info slip they send to get through. And even then, they couldn't understand. Talking to the section whose responsibility was handling these insurance claims, they kept saying in wonder 'you expect not to pay the balance due?' Yes, actually,that was the whole point of paying a fee for this insurance every month!
no subject
Mom's Discover Card had been enrolled in a sort of insurance with them :'primary cardholder dies- last balance due is wiped out'. I informed them of her passing and was told to report it to another section to handle that.
The only catch was-- once I reported she was dead, they canceled her account. Once the account was canceled I couldn't get through their auto-phone system to the 'insurance' section because it insisted on an account number. If I didn't give it, nothing would happen. If I did give it, it hung up on me because 'that account is canceled'. If I gave my *own* Discover card number I got through to someone who couldn't help me because I had to go to the other section, which they knew nothing about.
I had to dig up a Sekrit Fone Numba hidden in fine print in the yearly info slip they send to get through. And even then, they couldn't understand. Talking to the section whose responsibility was handling these insurance claims, they kept saying in wonder 'you expect not to pay the balance due?' Yes, actually,that was the whole point of paying a fee for this insurance every month!