kalinda001 | Argh, Part 2

Was there ever any hope that the Dell guy would get here yesterday? Maybe in some universe that's not here apparently.

Called the help desk people this morning only to be told that the guy I talked to yesterday should never have told me that they could get a guy out yesterday. Ack!!! A whole wasted day when I could have gone home and worked from my PC there!!!

So the new guy just informed me that someone should be calling this morning to set up a time for today. I'm not holding my breath.

I'm on a loaner laptop now. I finally have access to my work email (EDIT: or maybe not since I can get into the application but can't seem to see my mail even though it says i have 9 unopened ones!!!) but can't do any actual work since I can't access the system. I also can't access gmail but I can get into LJ (go figure). So if anyone is really trying to contact me, please use LJ. Though I might not get back to you immediately because I can't see any email notifications. But at least I got another chapter posted early this morning. Yes, I know it was in the wee wee hours of the morning...I couldn't sleep.

Flat | Top-Level Comments Only

*hugs* Oh, I HATE it when people tell you the wrong information. It happens so often that if if the information is important, I sometimes call back and talk to someone else, just to see if I get the same answer.

Thanks.

sometimes call back and talk to someone else, just to see if I get the same answer

That's a good idea. I guess you've had lots of experience over in Hellholeah...

*nods* It's amazing how many times someone will just tell you what they think you want to hear.

Very nice of them but COMPLETELY USELESS! Argh...

My theory is that they're sometimes paid by the call answered, or have a quota to fulfill. In either case, they'd be motivated to get you off the line quickly rather than to solve your problem.

Argh. They promised the technician would call before noon to set up a meeting today. The time is counting down to minutes now...

I'd call them at 12:10, if it was me.

OK. I jumped the gun and called them at 11:40. seems that their idea of noon is really 1pm...

ARGHH!!!! *hugs*

Did I accidentally step through a worm hole and end up in your neck of the woods?

Oh, I hope not! I'm hoping the Dell folk aren't going to jerk you around. I must admit that my brother had a Dell at one time and he found their support to be terrible-- but that was a few years ago, hopefully they've improved.

*sigh* I'm home now. It seems Dell's idea of making an appointment for today means making an appointment today, but coming tomorrow. Sooo without any access and no way to do any useful work, I've taken the rest of the day off =P...while the work piles up. Argh...at least I can get more writing in...

*sigh* I was honestly expecting that. They COULD have told you up front that the appointment wouldn't be for the same day.

Argh!!! The service contract with Dell calls for guaranteed next day service. Not guaranteed next day call and day after service...

Well, does it say 'next day from reporting a complaint' or just... next day? Which they can loosely take to mean 'next day from when it gets into the service queue'.

It's supposed to be next business day from the day the incident is logged.

Seems they don't care about that part of the contract, then, or at least they would have apologized for the delay.

Yup. They don't seem to. Didn't give any indication of apology at all.

I'd be right ticked off if it was me. But who to complain to?

Yes. I definitely am! But who to shoot?

Company headquarters?

hmm going to have to get the boyz together...

GOOGLE! Google is good at finding someone to complain to.

Argh, Part 2

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